Shipping and Returns

ZEINA'S PERFUME WORLD will ship your order by road freight/courier unless other arrangements were made. Most orders are processed and ready to ship within 1 to 3 working days. All orders are shipped via COURIERS PLEASE . Please refer to our delivery times which all varies by state or destination.

Please call our sales team to get an approximately delivery time or refer to our shipping time frames. You can also visit www.couriersplease.com.au and add you’re tracking number. If you require your order for a specific date please let us know and we shall do our best to ensure it is dispatched in time. 

Personal Cheque payment will delay the shipment by approximately 5 working days for the cheque to clear. All deliveries are charged to the purchaser of the goods. 

Once the order has been placed, the customer will be contacted via an email confirmation with all details are correct and that all delivery charges are approved by the purchaser. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please note we CAN NOT re direct your order to another address. Customers are required to pay additional shipping fees if they would like their order redirected.

CUSTOMERS IMPORTANT DELIVERY INFORMATION

Its customer’s responsibility to arrange redeliveries. If you have missed the courier for any reason, it’s your responsibility to rearrange the redelivery. Failure to contact the courier company within 48hours item will be returned to our warehouse and redelivery fee will occur.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. We require that, where possible, the recipient signs for the delivery. You agree that we have satisfied this condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us. 

You agree that when our courier partner is satisfied that the order has been delivered; delivery of the order has taken place within the terms of the agreement between you and us. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

IMPORTANT INFORMATION

All orders are sent Via COURIERS PLEASE, please note all orders are sent require signature on arrival. If you are not going to be home, please send your order to a work address. You can also authorisize for your order to left “ AT THE FRONT DOOR OR MAIL BOX’’ . Zeina’s Perfume World does not hold any responsibility for any orders stolen or lost once you authorisize for it to be left.

Exchange & Refund

There will be no exchanges or refunds once the fragrances are opened. We will only do an exchange if the order is sent incorrectly by the sales team, the sales team must be contacted immediately upon Received items.

PLEASE ENSURE ANY ITEMS THAT HAS TO BE RETURNED , CUSTOMER PAYS SHIPPING COSTS TO ALSO BE RETURNED TO CUSTOMER

THERE IS NO EXCHANGE OR REFUND ON ALL STOCK AT ZEINA'S PERFUME WORLD.

On all watches on our website, there are no exchanges or refunds for any reason.

Warranty as per watch company’s which customers are do it on their behalf. Customers must contact the warranty company in the booklet. Warranty is to be dealt directly with company not with re-seller. 

SPECIAL DELIVERIES

We accept PO BOXES via Australia Post; Please make sure all Details are correct.

For special deliveries or inquiries contact us at:

• Zeina's Perfume World.
• Telephone: (02) 1300 98 ZEINA (during office hours ONLY)
• Facsimilie: (02) 9825-2610

Sydney Metropolitan Areas

On line stock item orders purchased before 10am are usually dispatched and delivered next day. Public Holidays and weekends excluded. Please ensure someone is home to sign for the order.

Orders purchased online via manual options will be held until payment is cleared. 

Orders made on Weekends or Public Holidays will be delivered the next working day after returning.

Country and Interstate

All orders to Country NSW, Queensland, Victoria, South Australia, NT, Western Australia and Tasmania purchased online via credit cards option are dispatched same day of the order being placed and are delivered within 1- 4 days of purchase, excluding weekends and public holidays. 

Orders purchased online via manual options will be held until payment is cleared.

Delivery Details

Please ensure all delivery details provided are correct. Inaccurate or miss spelt delivery information may result in delivery delays. 

An extra delivery fee will be charged for any Re-deliveries due to errors that are of no fault of ZEINA's PERFUME WORLD.

While we endeavour to deliver by the allocated time there are times where this is not always possible due to unforeseen circumstances. 

ZEINA's PERFUME WORLD and its carriers make every effort to ensure that all packages are delivered on time, however do not accept responsibility for late or non deliveries for reasons beyond our control. Late deliveries do not constitute a failure of our agreement and does not entitle a cancellation or a refund of an order. We will however do our best to ensure your purchase gets there as quick as possible.

Shipping

All our fragrances are sent via courier please. Yes we can delivery to P.O. boxes.
Please refer below for delivery times within Australia. 

Please note that we do not ship outside Australia due to Customs regulations. 

 All our products are securely packaged to ensure safe delivery

Delivery Costs

$8.00 Flat rate for all orders under $50.00.

FREE SHIPPING WITH ANY PURCHASES OVER $50.

EXPRESS AUSTRALIA POST FOR ALL ORDERS FLAT RATE $15.00

SHIPPING DETAILS AND TIME FRAMES

ZEINA’S PERFUME WORLD sends all orders via Couriers Please within a reasonable time frame. Please view the time frames. We do offer Express post at extra additional cost. You are advised to provide a precise location for your address, and see to it that someone is available to receive the package as signature is required on delivery. Please NOTE items are not via Australia post. A card will be left if you have missed the courier, it’s your responsibility to call for redelivery. Please also track items online.

DELIVERY TIME FRAMES

Please note any special shipping requirements when order is delivered please place in special delivery requirements’ to prevent any delay. I.E “to leave near door” “leave in mail box” This again will be your responsibility if item is left.

If any order is returned to us a surcharge of $10.50 for redelivery will be charged.